The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Our RSS feed includes all eBay news articles published on this website. We'll do our best to get back to you in the next 24 Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Join the list. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. Fax Number: 1 Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Luckily, weve compiled (and tested!) Personally, though, I found it disappointing. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. StubHub will refund your money if an event is cancelled or moved. customersupportuk@stubhub.co.uk. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. The transaction, subject to customary closing conditions, is expected to close in mid-2016. This article was co-authored by wikiHow staff writer, Eric McClure. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Founded in 2,000 and with presence in over 40 Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Stubhub serves customers worldwide. Lots of answers to questions are in our FAQ. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. 1 if you bought tickets and you have a problem with them. Events Parking. 2 if you have questions about buying tickets. Joel Santirso Senior Product Manager. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. The corporate office phone number is 415-222-8400. It With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. Search through past posts using the search bar at the top of the forum page. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. How do I get my tickets back if they didn't sell? Being OK With Spectacular Failure. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. In March, the entertainment industry crashed. Open our virtual assistant, click on "Contact form" and let us know how we can help you. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. The contact number is only for US and Canada. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. You should not rely on any forward-looking statements. To subscribe, click on the button below and copy the URL into an RSS reader. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. the exact pickup location and times. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Contacting StubHub While StubHub does not offer live chat, they do have a phone Give us a call if you need help with something urgent. 199 Fremont Street, Floor 4. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email Founder oftheBoardlist, Former President ofStubHub at. This article was co-authored by wikiHow staff writer. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. This was not just bigit was unprecedented. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. Thanks to all authors for creating a page that has been read 52,013 times. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Enjoying This Built In Excerpt? By signing up you are agreeing to receive emails according to our privacy policy. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Published and reprinted by permission of Houghton Mifflin Harcourt. Corporate Phone Number: 1-415-222-8400. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. San Francisco, CA 94105 USA. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. Enjoy! WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support This article has been viewed 52,013 times. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. WebGet in touch with us today! Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. All rights reserved. Surviving wasnt easy. His digital chapbook, The Internet, was also published in TL;DR Magazine. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. Evaluating all of these factors, I agreed to join the company. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Within nine months of my arrival at StubHub, thats exactly what happened. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. Picking up your tickets at one of our Last Minute Service Centres? For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. Singh Cassidy will be based in StubHubs San Francisco headquarters. Does StubHub have live chat? Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? Email Address. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. Suite 1 Avon, NY 14414. info@quicklees.com You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. Choose Possibility: Take Risks and Thrive (Even When You Fail). Personally, though, I found it disappointing. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? At StubHub, our mission is simple: help fans find fun. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Check your order confirmation email for The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S Somehow, Id have to navigate us through it. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. I live in Singapore where the StubHub app is not avail. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. Stubhub serves customers worldwide. In 2017, eBay enabled $88 billion of gross merchandise volume. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. 3 if you sold tickets already and have an issue. The implications for my own role at StubHub were uncertain. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. If you buy through links on our site, we may earn a commission. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. StubHub is the largest ticket marketplace in the world and enables fans to stubhub inc. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. WebOUR PARTNERS. StubHub is an eBay company (NASDAQ: EBAY). StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. Call 1-866-788-2482. Thanks for your message we aim to get back to you within 24 hours. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. Check out, All tip submissions are carefully reviewed before being published. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations
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