Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Clear a path to the main telephone socket, if you have one. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. I know this because I have 26 years of experience tracing all kinds of faults. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Within 10 working days, Openreach will have completed their survey. Well arrange a convenient appointment when both you and the engineer are available. Not really a good service from BT. . 30-03-2021 13h06, I just wanted to provide to the mods and@NeilO. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Their service has stopped working and it is not fully fixed after two full working days. Your salary Answered View answer in the context of this discussion Report post New grading structure. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. "Where talent is a dwarf, self-esteem is a giant. sector, For global [ link to this post] I have a line fault that needs to be fixed. But heres a quick guide to the different installation terms we use, and the average timescales. This cookie is set by GDPR Cookie Consent plugin. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? We use cookies to optimize the website, no personal information is stored. Damage to equipment within your premises caused by lightning or power surges. Register (or login) on our website and you will not see this ad. If the engineer is already working on the fault, then you won't be able to change the appointment. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Hey,@zoni23welcome back to the community. They will try and get you . I think Openreach work 7 days a week, and on bank holidays. My dad said we needed the one downstairs which he had already disconnected. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. on This depends on the apprenticeship you are applying for. These cookies will be stored in your browser only with your consent. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. The ISP said it can take up to 72 hours. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Was the First Engineer who the complaint was about actually a Qube Engineer? Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. We need our broadband but have been told that it could take days to fix. bt openreach working up a pole today. What's the least amount of exercise we can get away with? The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Depending on the provider and package you choose, you might be able to avoid paying for line installation. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. This website uses cookies to improve your experience while you navigate through the website. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. @bt_uk. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. The engineer first needs to turn on the cable that runs from the street cabinet to your property. as per usual ,engineers working across the road and our broadband goes down. Engineers from Openreach cut the telephone line while working in the street. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Theyll aim to do this within 5 working days of you placing your order. Can Nigeria's election result be overturned? The cookie is used to store the user consent for the cookies in the category "Performance". First, Openreach will send an engineer to assess how much work is needed. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. It also insists that the line is properly fixed. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. and. Delayed repair following loss of service. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. 0 Ratings Ibz And once you've got some experience under your belt, there should be opportunities for overtime. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. - Providing support for Service and Commercial inventory. Talk about pass the buck BT! the home, For Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. If you arent available, someone over 18 will need to be around. & Broadcast. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. You might not need a visit, just the right advice and help to identify the problem! Contact from abroad. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Super helpful and knowledgeableman. BT argued that you still received a partial service. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. @bt_uk. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Micky37 The cookie is used to store the user consent for the cookies in the category "Analytics". Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. 22h. Your working hours Our engineers work 37.5 hours a week. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. The cookies is used to store the user consent for the cookies in the category "Necessary". To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Theres no charge for most engineer visits. You'll find up-to-date details of all charges and pricing information in BT Price List. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. It was reported a yesterday (I think). How long is the appointment? It was reported a yesterday (I think). "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. The difference between the engineers was night and day.
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