For assistance with Dollywood for resort/vacations bookings and tickets, call now at 1-800-365-5996 or Contact Us online. At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Dollywood offers the chance to enjoy the thrill of a theme park in the natural beauty of the Great Smoky Mountains. Please see ourGroupssection for more information. If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that: Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you. If it has been 4 or more years, you must purchase a new season pass. Theater seating is on a first-come, first-served basis, so planning ahead can be helpful. Guests will be screened with a health assessment. Tripadvisor performs checks on reviews. Dollywood is granting those on a case by case . Operating hours for the entire season are published as soon as they become available, but are always subject to change. Dollywood welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions. Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait! If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. Family restrooms featuring their own private entrance are located in Country Fair, Owens Farm, Wilderness Pass and Showstreet. They will not be distributed just because it rains. Input your details into the refund policy generator below and . Three symbols are used throughout the Park: a black diamond, a blue square and a green circle. PIGEON FORGE, Tenn. (WTVF) Dollywood announced it will no longer require reservations for guests to visit its parks. "I polled our Contact Center hosts who take guest calls to put together a helpful Q&A for you. Companies are having to dig deep for refunds and some have been refusing, or pressuring people to accept vouchers and the Competition and Markets Authority (CMA) has set up a COVID 19 Taskforce to . On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT. Groups eligible for tax exempt status will not be charged 9.75% TN state sales tax. There are no refunds for partially used tickets. Excessive consumption of alcohol is prohibited at the Properties and individuals showing signs of intoxication or any kind of substance impairment are prohibited at the Properties, each to be determined at the sole discretion of Herschend. You can find your Pass ID as well as your barcode in your online account, too.Option #1: Passes moduleOn your Account Overview page, click/tap on each pass to expand and see that pass's details. Ticket info. Loitering, panhandling, shoplifting, fighting, vandalism, and line cutting are prohibited at the Properties. Dollywood is proud to offer dozens of shows and entertainment options throughout the season. Weather was great, This is the version of our website addressed to speakers of English in the United States. Recreational devices with wheels, such as skateboards, hover boards, balance boards, scooters, inline skates or shoes with built-in wheels. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. They must care more about money then their patrons, because there was entirely too many people at the park. Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. Space is limited and reservations are highly recommended. Our Ride Accessibility Center is available to serve our guests who have an accessibility need and would like to enter an attraction through the accessibility entrance. Your child will be measured by a Dollywood Host and given a color-coded wristband. Check the Status of Your Refund. Upon such revocation or confiscation, the applicable Ticket holder present on any of the Properties or participating in any Herschend Activities (each a Guest) and all members of their party shall have no right to remain in, on, or about the Property. They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. Tickets will be confiscated if altered in any way. Most of the staff also returned to the park to resume their previous roles and some new ones . But please let us know if you continue to receive this issue at 1-800-Dollywood. Be attentive to your surroundings. This length of time in line with no one being reminded to wear a mask was not acceptable. The long wait for the 2020 Dollywood season is over - today was the first day complete with a variety of new rules and guidelines developed by the CDC. Please visit the Account Overview page. Please stop by Guest Services to pick up your raincheck before you leave the park. Dollywood offers more than 50 rides and attractions while Dollywood's Splash Country has more than 35 slides in 16 attractions. Dollywood Gold Season Pass: starts at $204, which is $30 . As a mother of two young boys", "Not everyone visiting theme parks is there seeking a thrill. Refund Policy: No refunds or exchanges on any attraction, event or show tickets with the exception of tickets to Walt Disney World Parks. I am sorely disappointed in Dollywood and their staff. Having some questions about visiting or booking? Excessively torn clothing is not permitted. At this time, masking is optional for employees and guests, regardless of vaccination status. If youre visiting Dollywood with children under 48 inches in height (or youre just not sure), make sure to visit the parks Centralized Measuring station located located next to the Dollywood Emporium across from the Southern Gospel Hall of Fame as you enter the park. The Flexible Refund Policy is applicable only to reservations booked before December 9, 2022. There was lots of hand sanitizer offered and cleaning of the actual ride. - See 18,433 traveler reviews, 6,602 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. According to the company's website, on April 12, masks were made . Lost and Found opens one hour after park opening and closes when all guests are out of the park. Due to the dynamic movement you may experience on our rides, Apple Watches and other devices may activate their emergency call function. Good Question . THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. However, parking is FREE if you purchase aDollywood Gold or Diamond Season Pass.*. Female one-piece swimsuit tops (Guests 13 and older) must be covered with a shirt or other garment. Dollywood reopened on Friday for its 36th season . Dollywood says it will not ask for proof of vaccination Ticket prepaid at least 2 weeks in advance will be shipped to you at our expense, upon request. 28 August 2020. Otherwise, your groups refund will be adjusted accordingly. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. Over the last 30 season . The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . For Dollywood rides, you can also find height requirements on the mobile app. You will need your Season Pass ID and the phone number associated with your pass.To purchase a new pass:Go to the Season Passes page on dollywood.com. Operating hours of Properties are subject to change without notice and without liability to Herschend. For your convenience you may have your hand stamped at the exit. You can apply your paid one-day admission toward the price of a season pass. Enhance your visit! Park Hours Sign In | Register Search. Subscribe to our newsletter, special offers and promotional emails. Joey Buck, park chaplain for 12 years, said Sunday services at the . My biggest issue was just the waiting in line. More information can be found at the link below. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Learn more about the opportunities listed below. Dollywood was founded by Dolly Parton in October of 1985 and opened for its first season May 3, 1986. Try out our tool below to find the answers to our most common questions quickly. while the rest of the group rides the attraction. Be sure to double-check operating hours before your trip. Passes may not be eligible for renewal if any of the following are true: If you feel this is in error, you can remove that pass from your account and then re-link it. Herschend reserves the right to deny admission, prevent entry, require an individual already admitted to leave, or ban individuals from the Properties or from participation in Herschend Activities, without refund, liability or compensation, for failure to comply with any of these Terms, for unsafe, illegal or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances otherwise so require, in our sole and absolute discretion. I would time your call to their opening time which this week is 10:00 am EDT (GMT - 4) on Wednesday, Friday, Saturday and Sunday. A majority of the Park is level to gently-rolling and is thus wheelchair accessible. Footwear without heel straps is not permitted on Barnstormer, Sky Rider, Waltzing Swinger, and Wild Eagle. Park Hours Sign In | Register Search. There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. Delta Air Lines has updated its policies for workers who get sick with the coronavirus, soon after the Centers for Disease Control and Prevention shortened its recommended isolation . A ticket, pass, or season pass granting admission to a Property or participation in a Herschend Activity (a Ticket) is a revocable license which may be revoked by Herschend and such Ticket may be revoked or confiscated by Herschend with no refund of any amount paid therefor. Dollywood is in Pigeon Forge, just 25 miles from the Great Smoky Mountains National Park, and many of its attractions draw from the region's rich heritage. We do not accept partial payments or deposits. (Ihor Reshetniak/iStock/Getty Images) In the year since COVID-19 forced most colleges and universities to shut their physical campuses, lawyers have filed more than 300 cases on behalf of students and parents demanding refunds of tuition for educations they deemed to be either substandard or not what they were promised. Tattoos with objectionable graphics and/or messaging are not permitted. Apologies for this! We strongly recommend this option to expedite your group's entry into the park. Ride to ride floating locker rentals are available at Wild Eagle, Mystery Mine, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Tennessee Tornado, Country Fair, & Lightning Rod. Preferred Parking is also available for $30. Doug Lederman. So, it might be a good idea for Dollywood to consider updating their policy to do the same. If your child is old enough, designate an easy-to-find meeting place to gather if someone gets lost. Space is limited, and reservations are highly recommended. We will contact you through email with return options if your item is recovered. Just download the Dollywood mobile app for iOS or Android. Use designated walkways throughout the park. For more information concerning dining options for Guests with food allergies, please see thisDollywood's page,Dollywood's Splash Country pageor contact our Foods Department at865-428-9428. Dollywood Silver Season Pass: starts at $149, includes 2 Bring-a-Friend Free tickets and a discount on lodging. . You will be sent through a page where you simply tell us how many passes of each type you would like. To determine which rides are suitable for your child, please visit Dollywoods Centralized Measuring station located between the Ride Accessibility Center and Rental Services on Showstreet. Proof of rabies and Bordetella are required at check in. Tickets are non-refundable, non-transferable, and will not be exchanged. Guest should call 1-800-DOLLYWOOD to discuss specific options. Any person refusing to comply with security and safety searches will be refused entry to the Property. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. Unauthorized sales or resales of Tickets is prohibited. 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Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.Once there, click/tap the arrow on the far right of your recent order. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. Herschend assumes no responsibility for accident or loss to any person in connection with the condition or use of a Property and attractions or their entrance into or departure from a Property. How they handled so many visitors Everyone so friendly.Loving want they do.We enjoy the many shows.They have chosen the right preformers. These lockers are a one-time fee of $10 for the day. Dollywood's Splash CountryYes. We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. Disability license plate or hang tag must be visible. Trams provide transportation to the Front Gate. I will say the tram team was very good about enforcing the policy. After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. If this occurs, please return any forfeited comp admissions/meal vouchers. There are multiple reasons for this but contact us if you would like to renew that pass. Apologies for the confusion. There is a policy in place requiring people to wear masks. Then, identify any shows that you wish to see, locate the appropriate theater, and plan your day accordingly. Airlines currently offering travel flexibility Tickets allow Ticket holders admission to Properties only during operating hours of the applicable Property. Restrooms with vending facilities are in Rivertown Junction, Craftsman's Valley, Country Fair and Jukebox Junction. Dollywood's Splash CountryIf you lost an item at Dollywoods Splash Country, please visit thisLost and Found Pageto file a lost item claim. A Calming Room has been created for the purpose of helping our Guests with special needs who may have a sensory overload while visiting us at Dollywood and Dollywoods Splash Country. The big home rental sites have different policies. Dollywoods Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, Make Dining Reservations at Song & Hearth. Due to the nature of some attractions, service animals may not be permitted to ride or enter certain attractions. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. This is the first time that . The park wqs decorated great and we had a great time. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. American Express, Visa, Mastercard and Discover. *A full list of Terms and Conditions applicable to your visit are set forth in the Terms of Sale, which may be found online at Dollywood or picked up at Guest Services. If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. Is there enough for my children to do during our visit at Dollywood, or should we wait until theyre older? Clothing which, by nature and design, exposes excessive portions of the skin including but not limited to nipples or buttocks that may be viewed as inappropriate in a family environment are not permitted. Through the end of the year, Dollywood will refund tickets for guests who need to cancel or delay their trips because of contracting COVID-19. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. We value your safety. Changes to season passes. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. To help struggling taxpayers affected by the COVID-19 pandemic, the IRS issued Notice 2022-36 PDF, which provides penalty relief to most people and businesses who file certain 2019 or 2020 returns late.The IRS is also taking an additional step to help those who paid these penalties already. Dollywood's Splash Country accessibility page, Make Dining Reservations at Song & Hearth. That is a common issue that we have seen. Check refunds may take up to 15 business days. We love to go to DW in October! Doggywood is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. Children can ride if they meet the minimum height requirement established by the rides manufacturer to ensure Guest safety. Complimentary transportation is provided to the front gate via parking lot trams from designated tram stops (Dollywood theme park only). Guests at the Properties or any Herschend Activity must comply with all posted signs and all instructions from Herschend personnel whether related to Property operations, rules, procedures, health and safety requirements, or otherwise. Dollywood is pleased to offer both Daily and All Season Refill Souvenir mugs. At each Dollywood ride and attraction, youll find a posted symbol indicating its intensity. At Dollywood, a limited number of ECVs and wheelchairs are available to reserve once you get to the park on a first-come, first-serve basis. while the rest of the group rides the attraction. The wristband helps you and your children quickly identify which rides he or she is tall enough to ride, based on the minimum height requirements established by the ride manufacturers to ensure Guest safety. By. Season Passesare your best value if visiting more than one time during the season. PIGEON FORGE, Tenn. (WATE) Season passholders were the first guests to experience Dollywood on its delayed opening day Monday due to the COVID-19 pandemic. Updated as of July 25, 2022. Just a short 45-minute drive from campus, Dollywood tickets can be purchased individually or . You can apply your paid one-day admission toward the price of a season pass. Although we do not allow food or drink to be brought into the Park, Dollywood and Dollywood's Splash Country offer a wide variety of delicious foods available at our restaurants and snack vendors. . In response to recent developments around COVID-19, some airlines are offering adjustments to cancellation policies and change fees. Airbnb lets its hosts pick from a range of cancellation . Followingthe vaccines development and emergency use authorization, the 75-year-old Parton received theshot in early March, tweeting, Dolly gets a dose of her own medicine., THE HILL 1625 K STREET, NW SUITE 900 WASHINGTON DC 20006 | 202-628-8500 TEL | 202-628-8503 FAX. . Changes to reservations that involve a reserved group meal, Dolly Parton's Stampede and/or Pirates Voyage must be made at least 2 weeks prior to your scheduled visit date. Dollywood's Splash CountryAn ATM is located at the front entrance of Riverside Trading Post. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. This is by far the most important change of 2020, one that necessitates more planning on guests' end. more. Passholders who have received a refund, will need to purchase a new pass. Groups refunds will be given on returned, unused admission tickets or cash value meal vouchers providing that your number adjustment does not cause you to drop below 15 paid admissions/meal vouchers. The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy. There is no need to call with changes to park admission only reservations until your count is final. If park operations are interrupted because of severe weather and your stay is shortened, you can request a Rain Checkjust ask. DollywoodPlease visit theLost and Found Pageto file a lost item claim. For instance, in the spring, Thursdays are less crowded. Despite the fact that Dollywood has extended 2020 season passes until June 15, 2021, many people are asking for refunds because of the limitations. Once the group returns, the adults will swap places with each other. ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. All in all we had a great time & felt very safe. Reservations consisting of admission tickets and/or cash value meal vouchers only may be paid in advance or upon arrival. If events, flights or other travel services such as cruises are cancelled, the ACCC expects refunds or other remedy such as a credit note or voucher will be offered . The park is only allowed at half capacity. Masks will still be required in indoor areas. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. Groups refunds will be given in the same manner that payment was made. A completed & signed copy of your TN Tax Exempt Certificate or 501 (c) (3) determination letter must be presented with each payment. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by each ride's manufacturer to ensure guest safety. and . Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride. Otherwise, your groups refund will be adjusted accordingly. Guests must only use designated entrances and exits and only during operating hours of the Property. Tickets must be unused and not expired within 90 days of purchase. Due to COVID-19 (Coronovirus), many businesses including Dollywood were forced to temporarily close or open later than scheduled. Park Hours Sign In | Register Search. Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. Frequently Asked Questions. COVID-19 Policies. Smoky Mountain weather is very unpredictable. Dollywood is pleased to offer a variety of parking options based on our guests' needs. Guests with eligible bookings who have a qualifying COVID-19-related health concern within 14 days of their sailing can receive a refund in their original form of payment without Disney-imposed cancellation fees, or apply their cruise fare toward a future sail date. Visit the link below to learn more about our award-winning festivals and events. These markings were almost universally ignored and again no reminders were issued. This transaction must be made on the day of your visit before leaving the Park. Unfortunately, due to COVID-19, Dollywood was slow to open this year. Have a safe and enjoyable experience while visiting Dollywood and remember the following: DO NOT enter into any restricted areas including ride perimeters and designated employee areas. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. If this occurs, please return any forfeited comp admissions/meal vouchers. The moment we've all been waiting for has finally arrived: Dollywood is officially open for 2021. Weapons of any type, including without limitation, firearms, ammunition, tasers, pepper spray, mace, and knives (with a blade longer than 3.5 inches), any item designed to be utilized as a weapon, and any item that appears to be either of the foregoing. Follow instructions from employees regarding operations and procedures. If you have received a refund on your pass or have a PreK pass, you will need to purchase a new season pass. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games). We regularly review our policies to ensure a safe and enjoyable experience at our parks and resorts. Ask any Host for assistance or directions. Parents should contact the first available host for assistance if a child is lost. Dollywood is a magical place, but a fair amount of effort can go into planning even a brief visit to this beloved theme park.From dining to strollers, the logistics may seem hopelessly confusing to the uninitiated. Be sure to follow all rider requirements, including requirements for loose articles. I was disappointed that more enforcement of their Covid safety protocols was not visible. For Dollywood's Splash Country visitors, we offer TimeSaver H2O, a convenient line reservation system that allows you to reserve a position in line for many of the water parks most popular attractions-- without standing in line! With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts. If youre visiting us with children shorter than 48 inches in height (or youre just not sure), visit Dollywoods Centralized Measuring station located on Showstreet between Rental Services and the Ride Accessibility Center. Simply use the zip code "37863" on the weather website or mobile app of your choice. Do not cross any fences, chains, landscape areas or other barriers. Tickets are valid for the dates shown on the Ticket only and are good for all entertainment, shows, craft showcases, rides, attractions, and festivals, as applicable, but do not include games, parking, and separately ticketed concerts and attractions (provided, however, parking may be included when purchasing certain season passes at specific Properties, see the applicable website and description of the applicable Item for details). Latest Updates on Coronavirus Tax Relief Penalty relief for certain 2019 and 2020 returns. Contact your local chapter to determine if tickets are available. Rain Checks are distributed at any ticket window and are valid until the end of the season. This means you can rent and float from locker to locker without having to pay for each new locker.All lockers are sold on a first come, first serve basis. DollywoodDollywood's Calming Room is a quiet, relaxing environment where the Guest and his/her family can feel safe and at ease.The room is equipped with sensory items such as a weighted blanket, fiber optic strands and a teepee. With aMy Dollywood Account,you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy renewal. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. Dollywood is happy to publish wait times for its most popular rides so you can spend less time in line and more time creating memories.
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