I did this right away on-line and was emailed a receipt. 3) I have been abroad for the last 12 years and just returned to London I am sure the crossing was free on Sunday before, why has this changed ? Had exactly the same problem phoned and was told it was not possible to pay after midnight on the day after the crossing. I am French. My bank statement shows that I did pay. Go to dart on https://www.gov.uk/pay-dartford-crossing-charge How can you expect less tech-savvy foreigners or with a poor grasp of the english language to understand any of this? I did call them to day trying to explain but they wanted the plate number when I dont have. Wot the hell,they also put a bill of 475 on car. The signs really need improving. You need to call them on 0300 3000 120 (charged at local rate) and someone there should be able to help. I have received Penalty charge notice and I paid them over the phone and received emails for confirmation. I therefore deem the payment to have been accepted by Dart Charge in relation to the unpaid crossing which is the subject of this PCN. Local residents put up with enough and should not be put out further by the crossing. The charge varies depending on the type of vehicle and time of day. The sanef Operations customer service number is 0300 300 0120. 2) Went to the local shop which had a Dart pay zone machine as per the website Not working . You'll also have to pay the original fee. Not giving you the option to pay the normal fare when its your first time? I say Whoa! When asking the lady there which dates I am missing the could not tell. Figures show 300,000 drivers failed to do this in one month alone. If you forget to pay for round trip crossings made on the same day should it count as first offence all together? one year on from Shane Warne's death, Daily Mail Australia remembers cricket's . Do you think now I have paid that I should not expect a fine? Saluti, I live in Scotland and was unaware of any toll crossing charge at Dartford. So 5 months late for an offence I had no idea i had committed. there was chaos when we went through the tunnel northbound as a vehicle was causing a hazard in one tunnel. If this is the first time you have forgotten to pay, then you will get a chance to pay within 14 days of a notice being sent to you. Heres how to appeal if youve feel youve been issued an incorrect or unfair penalty charge. Hello to you all from a desperate Italian vacationer. My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. Its my first time. I believe the Dartford system is like the London Congestion Charge system, where you can pay even if you werent sure you entered the zone. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since.. I entered all my details including credit card details and eventually a server error notice appeared on my screen, which I have saved into a word document. You should at least be able to escape one of the fines as it was your first offence. This is a complete con and I wont be paying a penny.What a stupid way to collect a toll and waste of time. Motorists are using the system to dodge dart penalty charges theyre sent. Do you know if they have abandoned that practice? What is a Dart penalty charge notice (PCN)? which they cant use against the payment owed? Then switch back to manual top-off and again fill out all my new creditcard data to deposit the money. (!?) Is this a tax on the english again. I used the crossing twice for the first time in 2 years yesterday evening, with my pound coins ready. Give me the hi viz collectors any day of the week. I think this is v unfair and I will put in a complaint. With your consent MoneyNerd may pass you on to a trusted debt counselling company or insolvency practitioner. My family went over dartford crossing in August on holiday no signs saying when or how to pay didnt even know you had to wasnt till we visited fiends a few days later that we found out went online and paid for both journeys payment was accepted now 4 months later been sent a PCN for 14:50,really annoyed after theyd taken my payment.Mine is a lease car so fine sent to lease company they paid the fine,then took it from my wages, now Ive got to try and claim it back. I have received NO communication until this, and the letter states I didnt pay the first charge on the first letter they sent to me a letter I didnt receive. Reasons for appeal to the independent adjudicator must fall into the following: You were not the registered keeper of the vehicle when the alleged contravention occurredThe vehicle was taken without the owners consentThe owner is a vehicle hire firmThe road user charge was paid on time and as requiredNo user charge or penalty is payableThe penalty exceeded the amount that applied in the circumstancesThere has been a procedural impropriety by the charging authorityCompelling reasons, Start your appeal hereClick here for further information on starting your appeal to the independent adjudicator. Anyone know who is in charge of this? Last year it was toll booths only going through the tunnel and no payment going over the bridge. This appears to be an unhelpful, punitive system not in the public interest, apparently designed to maximize cash generation rather than provide a public service. I have driven through Dartford crossing yesterday, but I forgot to pay. However, I suddenly remembered to pay tonight at 11.59 quickly found the website which I have never had to use before, started putting in my info. Hi Jo According to the rules, you should be fine as the 14-day grace period should cover you providing it was in your own car as hire cars seem to be throwing up a few issues witht the 14-day rule. I think making an online payment or on the phone (when it starts working again) would be the best bet. As a result, a Confirm Payment system is in place. Hi this has happened to me too. I hope you found the information helpful and that it helps you decide what to do. But I am still waiting for the balance to appear. How should I pay for a Dartford Crossing? I rang to pay first the first thing the following morning but they refused to apply the payment against those crossings and said we would receive a fine. We charged an admin fee each time. We used the tunnel for the first time since the new system came in. This is just extortion. Dont get scammed: Just like services such as buying road tax and applying for passports, the new Dart Charge payment system as it is officially known is likely to be targeted by scammers with copycat websites. Will also be taking a screen shot of this page to give an idea when I paid and when. My parents lived in Kent for many years and I have used the crossing many times. In view of this, on Thu 06/08/2015 at 18:21, I paid 5 online, to cover the crossing made on 28 July and in advance of an anticipated crossing on 8 August. i have looked at your website , were is the price tariff I want to find how much boat and trailer cost ? Unfortunately, on 11st February I have received Welcome to England !! I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. I was driving there first time and until now Ive had no clue about any payment requirements. 2023 Guide, Statute-Barred Debt Time Limits, Your Rights & 2023 Laws, Debt Relief Orders Explained and 2023 Criteria. Try appealing to their better nature and when that fails sorry if send the name of the company through and we will add it to our hall of shame or should that be haul or shame! As a foreigner we were not informed about the charge. Note, things do change and sometimes we do miss things (were only human! Where is the harm, loss and damage? There are no contact details on the charge certificate. There were no visible signs and no toll booths so how could anyone possibly know that there was a toll to pay? I wonder if possible a refund and an answer. I called customer service and they have no record of my crossing on Monday!! We crossed on 28 August. Can I pay now the two crossings online or I have to wait for receiving the fine? They must be making a fortune from forgetful people like myself or the elderly. The hire car company should have payed the 2.50 and charge you 38 (a steep 36 service charge). This is the first time that I have forgotten but Im worried I may of paid too late and a letter may already be on its way to me. The person I spoke to said that I can pay at the same price return 5 pounds. Payment can be made online, by phone, post or at retail outlets. Hi- Thanks for sending your story. I just phoned them (0330 300 0120) and explained that I didnt have a clue there was a toll in operation as there were no signs or toll booths. On returning home today, I have immediately paid for several crossings but there is no way to contact them to let them know that I just couldnt pay for the outward crossing travelling towards Dover as I had no internet access for the following three days and had no idea that the payment booths had disappeared. Yours faithfully, [Your signature] Download letter docx ( 14 KB) Does anyone know whether the 14 day first offence payment extension is still active since I missed payment for a return trip earlier in the week and only remembered 3 days later? I ask you to re-evaluate my sanction and could lower the level because if there are 300,000 drivers who do not pay there must be a reason. I did both the one off charge of 2.50 and the dart account of 10. We thought great thats okay as we have already paid a few days ago. It would also enable you to obtain payments from foreign drivers who I imagine simply do not pay anything at present. Plus, make sure you get an official receipt for the payment. PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. Also please consider that the 14 day deadline for should commence on the date of the re-issue, if indeed it has already been issued. this is my first time to pay dart charge and I did not know have to pay both way and I did pay only one way not pay on return. Ken. In many circumstances, parking tickets are not enforceable. I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. and do your self a favour credit your account with a tenner! I have not received a PCN and the only reason I am expecting to receive one is because of your offices response sent Fri 07/08/2015 10:41, to my message submitted online the same day. I dont use the crossing, I live and work on the south coast. The DART signs are NOT clear, why not put up simple signage explaining the toll is NOT free, and payment required. Vehicle hire company said we dont know where you work, or what roads you use. Until the 31st of March 2016!!! If youre driving to one the South Easts major airports such as Gatwick, Luton, or Stansted theres a good chance youll need to use the Dartford Crossing and its new charging system. First the Lendal Bridge in York, now the Dart crossing. please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines. To show how easy this is, a fake site has already been built by digital marketing expert Richard Summers. We rent so he mayve lived here in the past but hant for the last two years what do I do!? Id rather believe that it is the result of a form of beaurocratic thinking which is removed from the lives and the needs of the people. Yes I am one of the 300,000 drivers in one month to get stung by our lovely Department Of Transport. In spite of the fact that I am personally involved in the situation and feel aggrieved, these reasons have been carefully considered and I hope you will find that they are moderate and focused. ARGHHH IT IS SO INFURIATING. SO if I were you pay the 2.50 and appeal saying you didn't fully understand the process. Hope it helped. Remember to set it when you book your parking with APH.com, 1. I am now being billed for 6 for the 2 crossings and have appealed. A charge certificate will be issued if payment is not made within 28 days. Hope you enjoyed your time here. Yes its known on the east side of London wider publicity is not available and you need to actively search to find out how the system works. Do I get 14 days notice to pay the forgotten toll payment or is there a LATE PAYMENT FINE already charged against me. Not sure explaining will help much, though, if you look at others whove tried to point out the blindingly obvious. https://www.gov.uk/make-a-freedom-of-information-request. Warning: Your session is about to expire due to inactivity. . as I received too in late their notification!!! REASONS TO APPEAL A PARKING TICKET Local authorities and private parking operators rarely do anything right or by the book. I have just realised I forgot to pay on the 12.11.2015 :( Really worrying that they tried to charge you this amount. I have tried to pay toll charges from Saturday 18.07.2015 to be told this morning Monday 20.07.2015 I would also suggest that as the 35 has already been paid, that you have good grounds for not paying anymore. The 14-day grace period is also referenced on the Gov.uk website, so can certainly be taken as official see quote taken from page below. If it is 2.50, then let it be 2.50, how can an overnight or next day midnight turn to several hundreds of pounds, what happened to the road overnight. You probably know this number by heart, but just in case, here are the contact details youll need: So where does the money go from collecting these extortionate fines? At least waste as much of their time as possible with phone calls and letters, after all they are wasting your time. I think this scheme needs a rethink. There were a number of road work signs and some divertions but no blue signs. I had by accident misspelled the vehicle registration number (just realized when looking at the details of the payment receipt) and got a penalty notice in the post. Also I could find no record of our crossing. Alternatively, you could A4V the PCN, meaning, that you could get them to accept for value, the fine. To top it all : unfair and confusing penalty system. Does anyone have any similar experience of this ? Messed up as I have either a zero or the letter O (even as I type this, I cant remember which) and got it wrong had to retype it the next page just hung there started again, got payment details in etc etc and paid at 4 minutes past midnight, as stated on the receipt! I wonder if there is a glitch, I have returned the pcn with copy of payment receipt so just waiting for reply. I then heard nothing from them until now when I received a final notice of rejection stating I should have known about the charges and my fine has increased to 70. But on 20 July they posted me penalty charge notice, with no mention of a 14-day period! Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. How to pay penalty without any letter to do? I had my money ready to pay as Ive done before but no barriers. I confirm that I have not. You can choose to pay the fee in advance before crossing so that the system detects your payment and doesn't take further action or pay after crossing. Set up a pre-pay account: This will need to be done in advance and will require you to pay in at least 10.00 when you register. See the section above for more details, or join up here. Now being told that the 2.50 is being held as a credit. I forgot to pay and just was late an hour before I actually made a payment, Really what a scam and stupid way as there are no reminders or anything and they expect you to pay the very same day. This is the third time this month that we are caught in your ineffective and time consuming communication system. Please take a few seconds to take this poll and tell us how youd improve the new charging system.. How much did they charge you on the credit card? 1) I stopped at the motorway service station near to the crossing, and I was amazed that there was no facility to pay for crossing Why no Pay zone on the M25,close to the crossing ?. Once you receive the PCN, head to the gov.uk website [1] where you will be required to enter the Penalty Charge Notice number and your vehicle registration number. If you have a specific vehicle, you register its number and you do not need a Tag. Let me know if you have any problems. I just received the Dart Charge PCN forwarded from the car rental company(with administration fee). I have an auto top up account on my own vehicle, but didnt know I had to pay for hire vehicles. The reasons are as follows: thought everything were fine but I did received penalty charge note on 19/05/2015 told me have to pay 35 and issue date 15/05/2015, this almost 3 months late, is it legal do I need to pay the charge. I am on holiday. I telephoned on the 22/05/2015 and was told if I paid 2.50 it would be ok, perhaps that person should have done a proper check or perhaps they are not trained. Was in a non fault accident, paid 250 excess, other driver has lied and didnt pay a penny as its a company lorry. we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. I can understand the benefits of an account based system for regular users, but for occasional or first time users a toll booth would be for more practical, convenient and safe, as well as enabling your business to obtain the revenues it deserves. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Dartford Crossings current guilty until proven innocent policy appears to be an EU Human Rights test case waiting to happen. They have all our details, and can send out a fine snappy enough. If it was two crossings, its likely youll receive a fine for the second. Just keep following through pages. You could get a Dart Charge penalty charge notice for several reasons. If you are one of the people who paid twice, contact Highways England to let them know. What an absolute racket! Sadly you could be one of the 300,000 drivers who forgot to pay their Dartford Crossing charge in one month alone racking up potential bills of around 21m? Its scandalous. This is for two reasons. I used the Dartford tolls on Saturday, however when I went online to pay the website wasnt working or wouldnt accept my card (I tried 3 different cards). The signs were very unclear they say Dart Charge: find us online, pay by midnight tomorrow. Theres no info saying *who* actually has to pay these charges, nor indeed how much they are. I can only hope and pray. Im too poor to take a political stand, I just what your opinion of if you think I should pay the extra 5? However on my Birthday, I came back via the toll as I had no choice and made a mental note to pay it when I got home (how can you pay it when youre driving) but I have kids and a terrible memory, it takes me hours to get home and it is always stressful and it just slipped my mind. Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button As I have said, there is a very strong presumption that ,,,,,,,, intended the payment to be for his recent crossing, because he surely cannot have intended to receive a penalty by making the payment against a future crossing instead. We are in a similar situation. I was issued the charge and a 35 fine but it gave me 14 days grace to pay the charge where I wouldnt have to pay the fine. PO BOX 842 From my experience to date: can someone please if I should just wait or call them? I have had the same issue. Hi Thanks for your post. Have I any chance of appealing against this unreasonable charge? I drove over the crossing on April 6th this year. Apparently it is, but you need to wait for the charge notice to be sent. I later received a penalty letter. What is the point of that???? Surely as a statutory body they have a duty to act fairly and it seems grossly unfair to have such a tight deadline. i think its not fair for something we have already paid for . I will contact those responsible and clarify this one. Also people should be able to pay by post after the crossing made. I am going to call again Monday but I would urge everyone damaged by the system to use some kind of passive resistance. If youre wondering how we work with our partners and how we make money, you can read more about how MoneyNerd works. How do i deal with this situation? I feel that this an unfair, and as long the british continue to pay and not raise a petition against this by writing to the Secretary of state, they will continue to enforce an unreasonable application. I have just forgotton to pay a Dart Charge on time, I paid late on line before I received a PCN 10days later I still have not received a PCN,I am told it is in the system,I am now going away for 3 weeks with no access to mail or computer what happens if it arrives tomorrow. Just been made aware that you have to pay to cross, sadly, the website doesnt prove you have crossed and owe a fee. I have wrote to them today along with my proof of payment, but fear they will reject this, as they are just after money. Comment: The new remote payment system and poor signage has resulted in almost 3.5million fines being issued since the Crossings toll booths were axed in 2014. I then went to independent tribunal where I won. Thank you! This is not fair! I am at my wits end Pls anyone within advice thanks Kellie. So it isand all perfect motion is . It is not right that I have to pay more because of mail delay. Additionally, the signage is extremely poor and seems almost designed to generate fines. I followed instructions to access http://www.gov.uk/dart-charge to pay the penalty but it does not seem possible to do this. Its this confusion that is costing motorists cash and helping unofficial websites profit from desperate motorists attempting to beat the payment deadline without the correct information readily available. I frankly cant be bothered with using the crossing again even if I do succeed in appealing, its about the same length of journey round the M25 if I go north or south, and I cant for one second believe the toll booths were removed to alleviate congestion considering everyone still has to pay the 2.50 charge, plus a huge number of people a lot being occasional users must be getting fined for getting it wrong. If there was a way of auto generating a reminder that would be a great help. I didnt send them any appeal as I was sure to pay the right charge Amazing phone call to Dart Charge on day 8 I remembered I havent paid.. ring to pay my first offence. I went to Dover and back in one daylong voluntary work day away on sat of first bank holiday. I doubt the Payzone shops would take payment (but I could be wrong). I travelled from Brussels to Norwich. Thanks and regards from the disperate Italian vacationer (family included). Dart charge penalty - Bromptonaut. I did not receive the penalty charge notice. It is set up for you to fail. I am really frustrated by the fact that I want to pay the crossing charges but am unable to do so either by phone or online as it is after the midnight deadline for both. In the past a similar approach to doing business has resulted in heavy fines for some companies. Iam from abroad. BY CHEQUE OR POSTAL ORDER: write the PCN number on the back of a cheque or postal order payable to 'Dart Charge' and send to Dart Charge, PO Box 842, Leeds, LS1 9QF. The phone will remind you to pay as you arrive at the your destination or crossing6. Okay so Im receiving penalties for a man who doesnt live at my house! I hope that i do not receive a penalty. Its a money-making scheme. What computer are they using on the system, A sinclair spectrum . Julie Dart who was murderd by Michael Sams. Relieved to read your message! It is owned by a French company so everyone beware or simply drive round the other-side of the M25 where possible. This includes vehicles exempt from paying road tax because they are used for disabled persons. Is this now common practice? I dont know why, I only can assume that along the Christmas festivities You can find out more by contacting MoneyHelper. A BLUE badge .is NOT free. We assumed that as we had by this point paid 2.50, we had complied. Can I pay the toll charge when I get home (Sunday 19th July). If you want online payments you should set up a system that works. the payment for Dartford Crossing for people from the continent: where is a declaration? It says I can appeal this decision to an independent tribunal but I fear the worst and it was lapse into another larger fine. I agree with Alan its nothing but a big brother government scam. Your site is very helpful, so many thanks. If it's your first time then appeal and they will probably let you off the fines. MoneyNerd Limited is a free to use service, however we may receive a commission, at no cost to you, if you complete a loan, enter into a mortgage, remortgage or equity release agreement. In my opinion, the system you have implemented is hopelessly flawed and unreasonable, as well as probably being unlawful. Used crossing on Sat 27th Feb & again Sun 28th Feb. Chiedo di rivalutare la mia sanzione e di poter abbassare la quota perch se ci sono 300.000 autisti che non pagano ci sar pure un motivo. Had to telephone instead! Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. So i now face paying a total of 1050 for this oversight. The C is confusing as it can be associated with conjestion charge. I do not live near the bridge, do not need a credit. I made representations about the penalty charge to the Charging Authority concerned, within 28 days Thanks for commenting. I called them and appealed but appeal was rejected and they said my payment will be held it on account of future crossings. Your email address will not be published. I did ring up customer services but that guy not very nice and not helpful. It's normally 2.50 per crossing for cars and either 3 or 6 for vans, buses and goods vehicles, depending on the number of axles - with the discount this drops to 2 for cars and 2.63 or 5.19 for other vehicles. No prices, no method of payment, no official guidance. Details A copy of the Penalty. The signs, as you say, arent a lot of help for occasional users or visitors from overseas. I am very interested and heartened by the outcome of your independent tribunal. In April whilst in the UK, there were horrendous delays going through the tunnel due to road works and improvements I drove through the tunnel, but was not stopped at any barriers. At least they were civil. My friend had a dart account so paid for it there and then for the 8th of Feb crossing. The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. https://www.gov.uk/make-a-freedom-of-information-request Joseph Spendlove received the Dart Charge penalty notice saying he'd .
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