", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. Track updates on extreme weather or other major issues that may impact your flight. Buy flight and unique experience vouchers. Start your trip in the exclusive surrounds of one of our world class airport lounges. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. In each of those roles, the key to my success was mastering the business and the products that I worked with. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Compare and book travel insurance for your next trip. All Qantas employees are required to pass a security check. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. The recruitment process varies from role to role, but the general process is outlined below. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. The process took 1 week. Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. I applied online. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. Online application and then I was invited to submit an online interview which consisted of about 6 questions. ", "I would be so proud to wear Qantas uniform, be a representative of, and be a part of this great Australian company! Describe a time when you went gone over and beyond for a customer? I got chat interview with Qantas. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. Salary ok. Just make sure you work for Qantas and not a contractor. The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. Founded in 1920, they are one of the oldest airlines in the world. I guess its for if were rights person for this position. The process took 4 weeks. At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Getting to wear multiple hats? After that they invited me to attend the Assessment day. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Wow! ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". 3 . The first part is an online interview. Download our free online tools for individuals with dexterity limitation. I got 5 questions based on my CV and resume. Ways to check-in for your flight including online and on your mobile. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. We had some group activities together and a one-on-one interview afterwards. The medical costs approximately $450. Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. The next steps were background and security checks and finally a thorough medical which is at your own expense. I applied online. My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. You must create your own answers, and be prepared for any interview question in any interview. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. If so, discuss how you successfully handled this. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. If you've already created your profile, you can sign in and access your application and personal information to . What did you accomplish while you operated them? The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. Have a question or concern? I applied online. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. I applied online. I had a chat interview for my first processing. 3. As you answer, make sure to talk about the resources you used to help make the change. Restaurant and hotel reviews, photo galleries and travel articles. Discuss why your business would have suffered if you weren't familiar with every aspect of it. Darwin High School. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. Buy flight and unique experience vouchers. The process took 9 months. I am aware of other accessory and grooming policies that your airline has. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. 1. Provide additional details to further strengthen your answer. Read our Terms of Use for more information. But go into more detail about why you would be so proud. To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. The first hour was just kind of introduce of the position and the company. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. Great job! Be specific with your answers they want examples If you're successful in being short-listed, you'll be invited to attend an assessment. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". We stayed off with a presentation followed by a group activity that we then had to present to our assessors. Reason 3: Good customer service can lead to lasting relationships. Book your perfect holiday with a flight and accommodation package. I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. Step 7; Recieved job offer. The first part is an online interview. Be the first to find this interview helpful, 1. Book 10 or more passengers travelling to the same destination. Emotionally intelligent? Part-time. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. Asks whats one time where you had to disobey the rules. I received a scenario which you had to remember key information from. Another station to do your height reach test and have your documents checked over. Describe a time when you went gone over and beyond for a customer? I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". Then you need to click autofill with resume if you have a soft copy of your resume for cabin crew jobs. ", "When I first started working I was a cashier for Woolworths and back then it was mainly cash, almost no eft pos, so I was experienced in handling cash, balancing the till, and being responsible for my register.". This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. 1. I understand that there are very strict safety and security measures in the airport setting, and I would make it a priority to learn those measures in my first days on the job. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. I am friendly and love working together.". Then we rotated between individual interviews, document checks, an informal q&a, and a written test. We do this by creating interview questions that we think you might be asked. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. The process took 3 weeks. I interviewed at Qantas in Feb 2023. What ideas have you brought to a previous role that have benefitted other staff? Our customer service teams represent us on the ground and in the air. When did you have to say no to a customer. With our interactive map it's easy to plan your next trip using money or Qantas Points. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. What would you bring? Search and book from over 15,000 cruise itineraries. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . Around 20 of us were arranged to seat in a area, professionally dressed. Note that we are not considering additions to our list of Panel Suppliers. Earning points couldnt be easier. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. They wasted my time and effort and advise me to reapply if I am still interested in their company. What kind of businesses? Can you give an example of a time when your communication style proved beneficial or helped you accomplish something? "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. 15 Qantas Customer Service Agent interview questions and 11 interview reviews. Join Qantas Frequent Flyerorsubscribe to Red Email today. If you've ever undergone a background or employment verification check for a past job, mention this as well. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. It consists of five questions. Qantas is an excellent company to work for. Good job! We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. I interviewed at Qantas (Sydney) in Feb 2023. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. State you would be proud to work for a company that is so dedicated to helping the environment. Step 3; Invited to do a psychometric test. Great! "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. The key point here is to be active in the group and show the assessor you are able to work within the group. With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. A poor customer experience and how did you handle 2. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. Continue Reading While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. I interviewed at Qantas (Melbourne) in June 2017. In this role, I also took orders and handled customer inquiries and complaints. Great employer. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Recently being a business owner I would deal with a multitude of calls ranging from customers to suppliers and contractors, so I feel I have the capacity to deal with over-the-phone matters". I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service.
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