I sold an item on grailed for 231 usd (buyers offer). Dont worrysince our app does the heavy lifting, the process involves minimal intervention on your end. Click the item you want to dispute and click Continue. Amscot Cash Advance Requirements?- How It Work. The Grailed services, including the website located at www.grailed.com and the Grailed mobile apps (collectively, the "Services") are a marketplace where users can offer, sell, buy, and discover products ("Products"). You have 180 days to file a dispute from the day you purchase the item. We do however collect taxes that we are required by law to collect. The remitted amount may be redeemed by Seller through Grailed's permitted third party Payment Processor. For E.U. You may report the issue through the Services or by emailing help@grailed.com within ninety (90) days from the day of purchase. You assume certain risks in using a marketplace service such as Grailed. Any agreement for and/or purchase of a Product is made solely between Buyer and Seller. users only, if a Dispute is unable to be resolved through the Notice process set out above, instead of arbitration the Dispute may be referred by either party to the Centre for Effective Dispute Resolution ("CEDR") for mediation. We can use your suggestions to improve and change our services. Tell him you accept no returns. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, GRAILED MAKES NO WARRANTY THAT (A) YOU WILL BE ABLE TO SELL OR PURCHASE ANY PRODUCTS THROUGH THE SERVICES OR THAT THE SERVICES WILL OTHERWISE MEET YOUR REQUIREMENTS, (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR (C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. There are definitely fakes on Grailed. Sometimes items get sold before that can be reflected on our platform. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. Moreover, transactions conducted outside of the Services are not eligible for any protection provided by Grailed or the Grailed Purchase Protection (defined below). If Seller is not eligible for automatic debits, Seller is required to promptly repay Grailed for this amount and a debt will be created for the amount that Seller owes us for the refund. Except for small claims disputes in which you or Grailed seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or Grailed seeks injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, YOU AND GRAILED WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO HAVE ANY OTHER DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES, INCLUDING CLAIMS RELATED TO PRIVACY AND DATA SECURITY, (COLLECTIVELY, "DISPUTES") RESOLVED IN COURT. Please note that if a sale is refunded as the result of a lost claim, the seller is ineligible for a fee refund through Grailed and/or PayPal. Promotions. But its all money, your money that youre entitled toand it can quickly mount up to a considerable sum. Heres how to start a dispute: Log in to your PayPal account. E.U. The only two ways to get your Grailed refund is through DoNotPay or PayPal. Our expert moderators ensure all listings posted for sale are 100% authentic. The buyer sent me another message today and threatened me with, "Your account will be shut down." Use of the word "including" will be interpreted to mean "including without limitation." We love having you here and cannot wait for you to discover all the treasures, or "grails", we have to offer. You're not required to refund the customer as long as you were clear in your listing. Arbitration proceedings will be held in New York, New York unless you are a consumer, in which case you may elect to hold the arbitration in your county of residence. Hello, i sold vintage tee for some $$$, but buyer changed his mind and wants me to do a refund for him. As such, we each independently determine the purposes and means of processing Buyer data and therefore are not responsible for your use of Buyer data. Additionally, if you share User Content, you must be able to edit or delete it, and you must edit or delete it promptly upon our request. In addition, this Section does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules. (the "FAA"), to the maximum extent permitted by applicable law. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Notwithstanding, in the event Grailed determines that a shipment was not fulfilled (including if the tracking information provided appears to have been fraudulent), Seller is required to refund the applicable Buyer, regardless of Seller return policies. sweet potato sushi roll calories. Currently, Grailed Payments offers must be completed via checkout once the offer is accepted. User account menu. Service 24. He claimed he didn't realize it was cropped and wants a refund. I am afraid they will refund/chargeback once they get it. To list a Product for sale on Grailed, Sellers must first connect a verified PayPal account to their Grailed account, unless otherwise permitted by Grailed. PayPal claims can take up to 45 days to resolve, and you will want to have all of your documentation in order before you file. Grailed will review your request and may issue a refund if they determine that you are eligible. or another jurisdiction that does not allow automatically binding transactions. An example of data being processed may be a unique identifier stored in a cookie. Further, to protect ourselves from risk of liability for your actions as a Seller, we may at times recommend that an applicable Payment Processor restrict a Seller's use of that Payment Processor's services based on certain factors, which may result in such Payment Processor imposing such restrictions. If you purchased something on Grailed and the item does not fit to your expectations, the seller may not be required to accept a return. Overall, we believe that Grailed is a trustworthy platform for those looking to buy or sell designer fashion items. Log In Sign Up. Cookie Notice Find the sale in your recent activity and click on the 'Payment from' transaction. Grailed. Although we try to display updated Product Listings on the Services, the availability of goods on the Services may change at any time, without notice. so they can investigate the matter and take action against the seller, if necessary. Found the internet! Shipping 20. Seller Promotions and Seller Generated Offers. If you have purchased an item on Grailed and would like a refund, you may request one within 48 hours of the transaction. If things go really wrong, this is the process we will use to litigate the issue instead of going to court. Once Seller ships and attaches applicable tracking information to the Product Listing or when the Product is delivered (in Grailed's sole discretion), Seller's account will be credited with the amount equal to the purchase price, minus taxes, Grailed's commission, Grailed Labels costs, and any applicable fees. Press question mark to learn the rest of the keyboard shortcuts. Our third-party Payment Processors may charge you other fees, in accordance with the terms of use of such Payment Processors. Review the information and click Issue Refund. Further, if any part of this Section 20 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 20 will be enforceable. Follow the instructions on the page. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. All off-site activity is strictly at your own risk. Use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms. We ask that you read these sections especially carefully to understand what rights you are giving up and what to do if this does not apply to you (hi E.U. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Continue with Recommended Cookies. You are responsible for paying your own taxes. An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. Sephora. 4. Sellers will initiate shipment of the applicable Products to the address of the Buyer (or their indicated recipient) within seven (7) calendar days after Buyer initiates funds transfer for a winning offer. Buyer wants a refund. If any portion of this Section 20 is found to be unenforceable or unlawful for any reason, to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. buyer wants refund So earlier today i sold some kappa track pants. Free plan; Connect Domain: $5 a month (not available in the US . r/Grailed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hello, i sold vintage tee for some $$$, but buyer changed his mind and wants me to do a refund for him. You grant Grailed a perpetual, irrevocable, nonexclusive, royalty-free, worldwide, fully paid, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and display your User Content and any name, username or likeness provided with your User Content in all media formats and channels without compensation to you and to perform automated scanning of the User Content to improve targeted searching and advertising. International Buying and Selling. Keep on reading to find out which method suits you better. ! All offers sent on Grailed are binding, which means a buyer is obligated to purchase an item if their offer is accepted. For your safety, we discourage off-site transactions and the sharing of contact information, including email addresses and phone numbers, prior to completing a transaction through the Services. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. I do not want to refund either becayse i want the sale obviously. Dont worrysince our app does the heavy lifting, the process involves minimal intervention on your end. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To get a refund with DoNotPay, you should: Sign up for DoNotPay All you need to do is input your return address into your address book via the Settings page. Product Listing Disclaimers. If you choose to engage in off-site activities, Grailed makes no representations or warranties of any kind, express or implied, about the reliability, accuracy, suitability, safety, or authenticity of communications or transactions performed off-site or the individuals involved in such transactions. Sellers' accounts located in jurisdictions that allow automatic debits, will be automatically debited by Grailed for the reimbursement amount. DoNotPay Helps eBay Buyers Get a Refund in No Time DoNotPay is the most efficient way to get a refund, regardless of the carrier company. PLEASE READ THE MANDATORY ARBITRATION PROVISION (TO THE EXTENT LEGALLY ALLOWED IN YOUR JURISDICTION) IN SECTION 20, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. Please note that Grailed does not issue refunds for items that have been shipped. Please note that parental control protections (such as computer hardware, software, or filtering services) may be commercially available to assist you in limiting access to material that is harmful to minors. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Is he in the right to request a refund here? It comes from the term "grail," which means an article of fashion that is rare and has gone up in monetary value. Severability of Arbitration Provisions. There is no one-size-fits-all answer to this question, as everyones level of trust may vary. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. For a summary of the offer and purchase process, including details about what makes offers binding please visit the, Details about when a buyer is obligated to transfer funds can be found in the, More info on shipping timelines can be found. We ask sellers to be responsible for their items, follow the law, and not mislead buyers. All Disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. Just another site grailed buyer wants refund Whilst the debt remains outstanding, Grailed may suspend or terminate your access to the Services in accordance with these Terms. If a buyer requests a refund on an item they purchased from you on Grailed, you are not required to provide one. Cookie Notice Heres how to file a claim: Log in to your PayPal account. However, we can say that Grailed is a safe and reliable platform to buy and sell designer clothing and accessories. Dawkins graduated with a MBA in 2015. Click Continue. This includes your right to obtain refunds where appropriate. You (as a Seller) and Grailed are independent controllers of Buyer data. Thanks for your blog, nice to read. Our blog help consumers to answer their nagging queries about online shopping, ecommerce products and services such as shipping and the like. Occasionally, the Services will expressly allow you to share, your User Content and User Content of other users, for personal, non-commercial use, such as through your social network account, blog, or email. Its been authenticated by grailed and the buyer could have asked you these questions before purchasing. Binding Purchase. You can only use, This is a heads up that these Terms have a provision where you agree to resolve all disputes with, Unfortunately, we cannot control all user conduct on a marketplace like. Manage Settings and our Or you can add the address when creating a listing. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have personally come across a few listings for items that were clearly fake. The app focuses primarily on trendy clothing and luxury items, so prices are generally higher than some of the other more general secondhand apps. When you are filing a PayPal claim, you will need to have some documentation to back up your case. Create an account to follow your favorite communities and start taking part in conversations. 14. Your account may be suspended for failure to provide Grailed with all relevant tax information. The first is to check the sellers feedback score. If a Buyer (1) falsely claims that they did not receive a Product Seller shipped or the Product they receive is not as described on the Services, and (2) the payment dispute claim they filed with the applicable Payment Processor is successful, Grailed may reimburse the Seller. Buyer Responsibilities. Prior to purchasing products from a Seller, you are advised to independently verify the applicable information and read any applicable Seller's sales, legal and privacy policies. If you need any additional help, please reach out to us at help@grailed.comand we'll help make sure that you don't lose out on this sale. Buyer Data. If the seller agrees to issue a refund, they should do so through the PayPal claim exclusively. The Services may include functionality for suggesting more effective selling, such as discounting Products and Product price suggestions, but Sellers have sole discretion to set prices. Product Listings. Please contact us at [emailprotected] with your order number and a description of the problem. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If anything is wrong, please send an email with all the details to. Time Limit on Dispute Filing. To do so, go to your account settings and select the Cancel Offer button next to the offer in question. Would it help my case to just screenshot this and report it to PayPal? For purposes of this Section 20, a "consumer" means a person using the Services for personal, family or household purposes. BrookLinen. Sellers may be able to discount a single Product Listing or multiple Product Listings at once. When you're dropping hundreds of dollars, you probably want to make sure that everything will ship relatively quickly and is easy to exchange. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed.". You understand that your User Content and any associated information (such as your username or profile photo) may be visible to others. Yes, there is seller protection on Grailed. Because Grailed uses PayPal as the payment method to process transactions, you can request your money back by raising a claim on PayPal. Cookie Notice With over 500,000 members worldwide, Grailed has built a strong community of fashion enthusiasts who are passionate about quality clothing. Listing was authenticated by grailed. Press J to jump to the feed. First, they use high-quality materials and shipping methods to ensure that your products arrive Proearners is a website dedicated to provide curated solutions to ecommerce consumers through our well-researched, and accurate information articles. Keep on reading to find out which method suits you better. and United Kingdom, we are considered separate and independent data controllers of the personal information of Buyers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. and check with a representative about your moneys whereabouts. Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity; Sell, resell or commercially use our Services, except as expressly permitted by us under these Terms; Copy, reproduce, distribute, publicly perform or publicly display all or portions of our Services, except as expressly permitted by us or our licensors; Modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services; Use our Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner; Reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services; Use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from our Services; Develop or use any applications that interact with our Services without our prior written consent; Send, distribute or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes; Bypass or ignore instructions contained in our robots.txt file; or. This is because all transactions managed via Grailed and PayPal are covered with the PayPal Buyer and Seller Protection programs. Grailed Purchase Protection We want you to feel confident buying and selling on Grailed. For more information, please see our We want these terms to be easy to understand, so we added some simple summaries throughout. Arbitration Notice. If you live in California or countries outside of the U.S., different terms may apply to you. If we suspect you are doing bad things, we can report you to the payment processors. You and Grailed agree that the state or federal courts of the State of New York and the U.S. sitting in New York, New York have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. In the rare case where something does go wrong, all transactions conducted through Grailed are fully protected. If you dont receive your refund, and youre eligible for a refund under the sellers return policy, you may be able to file a claim. Parental Controls. Cookie Notice Off-Site Activity. You hereby acknowledge and agree that the total charge for any purchase in the amount of an accepted offer or counteroffer in connection with an applicable Product Listing may include shipping fees and state and local sales tax, the amount of which varies (e.g., due to factors including the type of item purchased and the shipping destination). Technically speaking its Grailed policy that all sales are final, which means this is your policy also. In the event someone open's a claim, please let us know so we can investigate further by shooting an email to help@grailed.com MantraJin 2 yr. ago Grailed reserves the right to discontinue providing Grailed Labels to any or all users at any time and for any reason. Costs of Arbitration. If the listing includes photos that look like they were taken from a website or catalog, it is also likely a fake. These are usually items like designer clothes, shoes, or accessories. Privacy Policy. Sellers must pay Grailed a commission on the total transaction amount received by a Seller (including VAT, if any, and shipping costs) in respect of any sale of a Product through the Services. For any arbitration initiated by Grailed, Grailed will pay all JAMS fees and costs. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Grailed will determine in its sole discretion whether to issue Seller a credit after an investigation. Create an account to follow your favorite communities and start taking part in conversations. and our If a Seller agrees to reimburse or refund payment to Buyer, Seller must do so through their PayPal account for transactions completed through PayPal. You also agree that the Grailed Parties will have control of the defense or settlement, at Grailed's sole option, of any Claims. Grailed offers a money-back guarantee for all items that are not as described in the listing. In the event you are accessing the Services via an application on a device provided by Apple, Inc. ("Apple") or an application obtained through the Apple App Store (in either case, an "Application"), the following shall apply: (a) you acknowledge that these Terms are between you and Grailed only, and not with Apple, and that Apple is not responsible for the Application or its content; (b) you will only use the Application in connection with an Apple device that you own or control; (c) you acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application; (d) in the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; (e) upon notification, Apple's sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application; and (f) you agree that Apple and Apple's subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these terms, Apple will have the right to enforce these Terms against you as the third party beneficiary hereof. The pros of Grailed: The consent submitted will only be used for data processing originating from this website. Weve already written about the PayPal refund policy in greater detail, but in summary, here are the steps you need to take to claim your Grailed money back: Once you complete these steps, PayPal will open a dispute between you and the seller. Payment for any and all reasonable CEDR filing, administrative, and arbitrator fees will be in accordance with the CEDR rules. So earlier today i sold some kappa track pants. These Terms reflect the entire agreement between the parties relating to the subject matter hereof and supersede all prior agreements, representations, statements, and understandings of the parties. For payments completed through means other than a Seller PayPal account, Grailed will refund the Buyer and then the Seller must reimburse Grailed. Click the item you want to dispute and click Continue. The company was founded in 2005, and its Why Is Printify Shipping So Expensive All Sellers must ship Products within seven (7) calendar days after a binding offer for a Product is accepted or after fund transfer is initiated by the Buyer for non-binding offers.
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