Do not let go of the power button until after the red lights have stopped flashing. Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds or after the 4 lights stop blinking red. If your reader is completely out of battery, you will see two scrolling red lights when you reconnect your reader to power and it initiates charging. Your Square Reader may have entered sleep mode. To power it on, push the button on the reader. The Square Reader is the perfect credit card reader for small business or large business. Press the button again to turn Square Reader on and observe any lights on Square Reader. I appreciate you reaching out in our forums with this issue. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights or using your Reader on a metal table. Before you attempt to connect your Square Reader, make sure that your Square Reader is ready to be connected. If the lights on the Square Reader turn green, youre all set. Go to Settings > Bluetooth on your device. Any help? (On an iOS device, you can tap Contactless + Chip Reader. Not currently, but you can practice taking contactless payments by completing a $1 sale and immediately processing a refund. this device must accept any interference received, including interference that may cause undesired operation. Swipe Cards From Your Computer To swipe a card payment on your computer: Log into your online Square Dashboard. Can I use a splitter to connect my Square Reader? Get the most life out of your Square Reader by avoiding damage to the hardware. Press the button on your Square Reader once and wait for it to reconnect. Before you attempt to connect your Square Reader, make sure that your Square Reader is fully charged and your device has a strong Wi-Fi or cellular data connection. Plug in Square Reader for at least 20 minutes to be sure its charged. Why does my Square Reader disconnect when I turn on Airplane Mode? Use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on the Square Reader for 20 seconds or after the four lights stop blinking red. If you see red lights, youve held the button too long and need to try again. make sure you are using the most recent version of the Square Point of Sale app by heading to the App Store on an Apple device, or the Play Store on an Android device.Next, make sure that your Square Reader has enough charge to pair with your device. Explore POS SoftwareSquare has a variety of point-of-sale solutions to fit your business, whether you run a restaurant, sell retail goods, book appointments, or just need a versatile POS for whatever comes next. Report incorrect product info. To do so, head to the Square app on the device previously connected your Square Reader and follow the steps outlined above. Confirm that your customers card has a chip, meaning its EMV-enabled. Reset your Square Reader. How do I return my reader or order a replacement? You can also first try briefly putting your device into Airplane mode. Make sure to firmly press and hold Square Readers button for a full 20 seconds. The lights on your reader will flash orange, then red, and then they will stop flashing. The Square chip card reader does require charging, but each charge lasts quite awhile. Questions requiring a reply can be sent from the contact link at the top of this page. Since the Tap & Chip card reader is designed to securely interact with sensitive credit card technology, it was built with sophisticated inner workings that are designed to prevent someone or something from trying to manipulate and steal information. Do not let go of the power button until after the red lights have stopped flashing. To process magstripe cards, you can use the Square magstripe reader alongside your contactless and chip reader. 0:00 Intro 0:10 Device troubleshooting0:38 Reader battery level0:54 Bluetooth troubleshooting1:20 Reboot your reader1:50 Re-pair your readerIf you're having . This feedback is used only to improve this Support Center article and is not sent to our Support team. If the Square Reader and device are more than three metres apart, move your Square Reader and device closer when in use. This reader is compatible with iOS and Android SDKs. Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on Square Reader for 20 seconds or after the 4 lights stop blinking red. While the reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds, or after the four lights stop blinking red. Yes. Can I use a splitter to connect my card reader? Operation is subject to the following two conditions: Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. Keep your customers card in Square Reader until prompted to remove the card. Navigate to Virtual Terminal > Take a Payment. Remove moisture by allowing Square Reader to dry out with the card slot facing down. You can also reset your Square Reader to disconnect it from all previous devices: Charge your Square Reader for at least 20 minutes. Do not let go of the power button until after the red lights have stopped flashing. You can also find the best troubleshooting guidance by error below. My Square Reader wont pair with my device, Charging and Powering Your Square Devices Safely, compatible device with the latest version of the Square app, Troubleshoot your Square Reader YouTube video, connect the reader directly to the Square Stands USB accessory hub. If the lights on the Square Reader turn on, youre all set. To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive or mounting hardware not tested by Square to frequently mount and unmount Square Reader. Plug in the reader for at least 20 minutes to be sure its charged. If you see a blinking red light, that means your Reader battery is low and should be charged immediately. Flashing red: The reader's battery is low. For iOS devices, this can be found in Settings > Bluetooth. Make sure all connections are fully engaged before charging your device. Questions requiring a reply can be sent from the contact link at the top of this page. Hold down the power button for approximately 20 seconds. Your Reader must be within three metres of your device. Do not let go of the power button until after the red lights have stopped flashing. Design images are covered in a clear enamel Reset your Reader.Hold down the power button for approximately 20 seconds until you see red lights stop flashing on the Reader. Learn where you can purchase one. Press the button on your Square Reader once to see the battery level. You can purchase the Dock for Square Reader via Square Shop. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your Square Reader. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. Do not let go of the power button until after the red lights have stopped flashing. Yes, the reader is universal. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. To keep you safe and your devices working properly, we recommend you follow these guidelines: Always charge your Square products with the included cable and certified USB charging sources. Do not let go of the power button until after the red lights have stopped flashing. Hold down the power button for approximately 20 seconds. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. Click Like to let me know! Once your Square Reader is ready to be paired, open the Square App. Why does my app say Account Ineligible when connecting my Square Reader? Increase the separation between the equipment and receiver. Avoid using Square Reader in wet environments, and avoid getting water or liquid in the dip slot. Square hardware can only be used in the country where it was originally purchased. On an Apple device, tap the information symbol, then Forget this device. If you are seeing all 4 red blinking lights, it sounds like youve held the button for too long, and the reader has been reset to factory settings. Low battery may increase disconnections between your device and Square Reader. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. How much does the Square contactless and chip reader cost and where can I purchase one? This puts it into pairing mode Get the most life out of your Square Reader for contactless and chip & PIN by avoiding damage to the hardware. via live chat, email, or phone so we can help you out! After 20 seconds, release the button and wait 10 seconds. Always plug and unplug your cables and chargers by holding onto the end of the cable. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. Keep your Square Reader for contactless and chip & PIN charged and in place for quick, seamless countertop transactions by attaching it to the Dock for Square Reader. Always charge your device in a well-ventilated area. What devices can I use with the contactless and chip reader? Comment * document.getElementById("comment").setAttribute("id","a0b0365ab67e7d7f0a0ab70ab43344ea");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. If the lights dont turn on, please try again and make sure to firmly press and hold the Square Readers button for a full 20 seconds. Remove moisture by allowing Square Reader to dry out with the dip slot facing down. To do so, head to the Square App on the device currently connected your Square Reader: Tap More from the navigation bar at the bottom of your screen. Press the button on your Square Reader once to see the battery level. If the lights on the Square Reader dont turn green, firmly press and hold Square Readers button for a full 20 seconds. Airplane Mode disables Bluetooth on your device, which will cause your Square Reader to disconnect. If the lights dont turn on, please try again and make sure to firmly press and hold Square Readers button for a full 20 seconds. If your Reader is in a dock, plug the dock's power cord into an AC outlet. Can I take test contactless payments with the reader? This indicates that the USB Card Reader is unable to communicate with the MFP device. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Reader's serial number. Olivia | Social Care @ Shopify- Was my reply helpful? Check out our Troubleshoot your Square Reader YouTube video for additional help. This next bit isnt quite software related, but its worth mentioning all the same: Square Terminal comes with a promise of 24/7 phone support. If you see Failed to Pair when attempting to pair a Square Reader: Go to Settings > Bluetooth on your device. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your Square Reader. i have the exact same issue ; the first and last light are blinking red. All of our car readers come with limited warranty, so I can definitely help you determine if you are eligible for a replacement. Can I use the Square Reader in Offline Mode? Try plugging the power adaptor into a different outlet. Can I attach my Square Reader to my mobile phone or tablet? Square Dock for Square Reader 3,629 $23.99 Frequently bought together + + Total price: This item: Square Reader for contactless and chip $38.40 Square Dock for Square Reader $23.99 Square Reader for magstripe,Lightning Connector $9.88 ReadyWired USB Charging Cable Cord for Square Contactless and Chip Reader 37 Amazon's Choice in USB Cables If you see any debris or damage to a cable or any connectors, discontinue use and contact Square Support for a replacement. If you are attempting to pair your Square Reader with a new device or switching the Square Reader to a different device, you must first forget the connection to the previous device. Check that your device is connected to a secure Internet connection. Turn on Bluetooth in your device settings. Verify that your reader can go into pairing mode. Place your Square Reader into pairing mode by pressing Square Readers power button for 3-10 seconds until you see four orange blinking lights. Yes, you can use any standard micro-USB to USB cable, but the reader comes with one for this purpose. Keep your customers card in the Square Reader until prompted to remove the card. Disconnect the USB cable from the Square Stand or dock and then attempt to pair. Restart your Square Stand by navigating to Settings > Square Stand in the Square app and pressing the Restart Stand button in the upper right corner. My name is Olivia and I work here. If it does not connect after pressing the button once, press and hold for ~5 seconds until it shows flashing orange lights. The USB hardware hub on my Square Stand is full. Why does my app say Account Ineligible when connecting my Square Reader? My Square Reader wont pair with my device, My Square Reader wont accept Credit Cards, Charging and Powering Your Square Devices Safely, Accepting Chip Card Payments with the Square Contactless and Chip Reader, connect Square Reader directly to the Stands hardware hub via USB. Watch this video to learn how: Contactless payments describe the act of paying without touching anything. Select your connected Reader > Forget This Reader. For a family in Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can charge the reader by connecting the included USB cable to any power source. To do so, head to the Square App on the device previously connected your Square Reader and follow the steps below: Tap More from the navigation bar at the bottom of your screen. Press the button on your Square Reader once and wait for it to reconnect. Do not place on a metal table. Pet crocs and red carpets: Africa's top shots. Press the readers button for 36 seconds to put it into pairing mode. Hello! Learn more about pairing your reader and getting set up. Use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. Turn on Bluetooth in your device settings. Restart your phone, tablet or other electronic device. On your phone or tablet, tap into the Square Point of Sale app. Questions requiring a reply can be sent from the contact link at the top of this page. Do not let go of the power button until after the red lights have stopped flashing. Square Reader for Contactless and Chip Troubleshooting Green = 2 Flashes. In some cases because of additional verification methods (like Touch ID with Apple Pay), contactless payments can be even more secure. Make sure the Square Stand is plugged into the USB hardware hub and that the power adapter is plugged into a grounded AC outlet. Why does my app say Account Ineligible when connecting my reader? Check that your device is connected to the internet or 3G/4G. Restarting the app will allow it to refresh. If the lights dont turn on, please try again. Your Reader may have entered sleep mode To wake up your Square Reader, press the button on your Square Reader once and wait a few seconds for it to reconnect. Restart your phone, tablet or other electronic device. Check your batteryPush the button on your reader once to check its battery level. If youre having trouble with your Square Reader connecting to your mobile device or tablet, check out our helpful video walkthrough of the most common troubleshooting steps. Hold down the power button for approximately 20 seconds. Do not let go of the power button until after the red lights have stopped flashing. Make sure you press charge in the Square App. Confirm that your customers card has a chip, meaning its EMV-enabled. Press the button again to turn Square Reader on and observe any lights on Square Reader. Charge your Square Reader for at least 20 minutes. Always plug and unplug your cables and chargers by holding onto the end of the cable. Use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. We recommend connecting the reader wirelessly to your iPad via Bluetooth LE. Using radio frequency, NFC allows devices (e.g. Airplane Mode disables Bluetooth on your device which will cause your Square Reader to disconnect. Wait a few seconds for Square Reader to connect. Reorient or relocate the receiving antenna. Purchase Additional Magstripe Readers. Why doesnt the Reader connect wirelessly with my iPad 2? Now, check if the red light flashing issue has been resolved or not. Try plugging the power adapter into a different outlet. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Readers serial number. Any of the reasons above can cause the reader to become "tampered" with - the tell tale sign is typically two red flashing lights, on the outermost corners. If you continue to have trouble with your Square Reader after trying the above steps, you can reset your Square Reader: Charge your Square Reader for at least 20 minutes. Try plugging the power adapter into a different outlet. Can I stabilise my Square Reader on my countertop? If youre attempting to pair your Square Reader with a new device or switching Square Reader to a different device, you must first have your reader forget its connection to the previous device. It uses Bluetooth Low Energy (LE) or USB (Android only) to connect to the Stripe Terminal SDK on a mobile device. Plug your Square Reader for Magstripe into the headphone jack of an Apple or Chromebook computer using Safari or Chrome. Were experiencing issues that may affect your Square services. Clear your Bluetooth cache if you have an Android device. To do so, head to the Square App on the device previously connected your Square Reader and follow the steps below: Tap More from the navigation bar at the bottom of your screen. The dock is just to charge it via a micro USB cable. To put the Square Reader into pairing mode, press the Square Readers power button for 3-10 seconds until you see 4 orange blinking lights. You can also first try briefly putting your device into Airplane mode. To keep you safe and your devices working properly, we recommend you follow these guidelines: Always charge your Square products with the included cable and certified USB charging sources. These limits are designed to provide reasonable protection against harmful interference in a residential installation. Your customer can then insert a chip card. If the lights dont turn on, please try again and make sure to firmly press and hold the readers button for a full 20 seconds. Retail hardware, software, and Shopify Point of Sale, Join us March 21 for an AMA on planning your 2023 marketing budget with 2H Media co-owners, Matt and Aron. Do not let go of the power button until after the red lights have stopped flashing. Consult the dealer or an experienced radio/TV technician for help. Where can I get help? , selecting the live chat, email, or callback options. Yes. The tips below usually fix most charging issues customers encounter with Square Reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. If you see a Failed to Pair error while pairing your Reader: Force quit the Square POS App (swipe up on your screen and close the app). The reader can be used with multiple devices, but it only connects with one device at a time. Plug in the Square Reader for at least 20 minutes to be sure its charged. Re: Chip & Tap Reader: First and last flashing red lights. so we can help you determine if that is really the case with your reader, and guide you with next steps. No, Offline Mode supports magstripe payments only, so youll need to use the magstripe reader or the Square Stand. Leave it in place until you see four green lights. LED status lights How long does it take to process a chip card? Keep the connectors free of foreign objects and debris. Can I use my magstripe reader with any Square account? Your Square Reader must be within three metres of your device. Press the button again to turn the Square Reader on and observe any lights on the reader. To connect your reader to another device, make sure to disconnect it from its current device.
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